As most everyone can attest to, when you are with a handful of people in a confined space for 8-10 hours per day 5 days per week tensions are bound to arise and conflicts will occur. Anytime two or more people come together, they will eventually disagree about something. While some conflict can be healthy, it is often an indication that there is something wrong. Conflict is frequently a "call to action"... a problem crying out for a solution. If the conflict is allowed to fester and grow without a resolution, it can lead to serious problems such as threats and even physical violence. The effectiveness of an entire office can be effected if it is allowed to fester. Our training products on this discuss strategies of how to quell the conflict and work on creating a solution to the issues in the best compromising way possible and showing employees the positives to a resolved conflict without emotional distress.
Collaboration can be a valuable tool in resolving conflicts. If you can resolve a conflict successfully, you can solve many of the problems that it has brought to the surface, as well as getting benefits that you might not at first expect: An increased understanding of people, the group and the impetus of the conflict and an increased group cohesion when a conflict is resolved effectively which can then lead to an organization that works more effectively and cohesively together.